Last updated: September 2026

At Rock Paper Soul, we are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains what information we collect, how we use it, how we keep it safe, and the choices you have regarding your personal information.

By using our website, you agree to the practices described in this Privacy Policy.

Who We Are

Rock Paper Soul is an online wellbeing and journalling business based in the United Kingdom and is a trading name of Dr Vikki Tyrer-Davies.

Business address:
Rock Paper Soul
61 Bridge Street
Kington
HR5 3DJ
United Kingdom

Website:
www.rockpapersoul.co.uk

Email:
vikki@rockpapersoul.co.uk

For the purposes of UK data protection legislation, Dr Vikki Tyrer-Davies trading as Rock Paper Soul is the data controller responsible for the personal information collected through this website.

Information We Collect

Depending on how you interact with our website, we may collect:

• Your name
• Email address
• Billing address
• Delivery address
• Telephone number (if provided)
• Details of the products you purchase
• Customer account information (if you choose to create an account)
• Messages sent through our contact form
• Information you provide when subscribing to our newsletter

We do not intentionally collect sensitive personal information through this website.

How We Use Your Information

We use your personal information to:

• Process and deliver your orders
• Communicate with you about your purchases
• Respond to enquiries submitted through our contact form
• Provide customer support
• Manage your customer account (if you create one)
• Send marketing emails where you have chosen to receive them
• Meet our legal, accounting and tax obligations
• Improve our website and customer experience

We will only use your personal information where we have a lawful basis for doing so under UK GDPR.

Marketing Emails

If you choose to join the Rock Paper Soul mailing list, we will use your email address to send you occasional updates, inspiration, new product launches, offers and wellbeing content.

We use MailerLite to manage our email marketing.

You can unsubscribe at any time by clicking the unsubscribe link included in every email.

We will never add you to our mailing list without your permission.

Customer Accounts

You may choose to create a customer account when placing an order.

Creating an account allows you to:

• View previous orders
• Save your billing and delivery addresses
• Manage your account details
• Enjoy a quicker checkout experience

You can request deletion of your account at any time by contacting us.

Payments

We use Stripe to securely process payments.

Rock Paper Soul does not store or have access to your full payment card details. Your payment information is processed securely by Stripe using encrypted payment systems.

Sharing Your Information

We only share your personal information where necessary to provide our services.

This may include:

• Stripe (payment processing)
• MailerLite (email marketing, where you have subscribed)
• Our website hosting provider and technical service providers

We do not sell, rent or trade your personal information with third parties.

Cookies

Our website uses cookies to help it function correctly and improve your browsing experience.

Cookies may be used to:

• Remember items in your basket
• Keep you logged into your customer account
• Enable essential website functionality

At the time of writing, we do not use Google Analytics or advertising cookies.

You can control or delete cookies through your web browser settings.

How We Protect Your Information

We take reasonable steps to protect your personal information against loss, misuse or unauthorised access.

These measures include:

• Secure HTTPS encryption across our website
• Password-protected systems
• Secure payment processing through Stripe
• Access to customer information only where necessary

Although no online system can ever be guaranteed to be completely secure, we work hard to keep your information safe.

How Long We Keep Your Information

We only keep personal information for as long as necessary to:

• Complete your order
• Provide customer support
• Meet legal and accounting obligations

Certain financial records must be retained for longer periods in accordance with UK tax and accounting legislation. If you request deletion of your personal information, we will remove it where we are legally able to do so.

Your Rights

Under UK GDPR you have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Restrict how we process your information
• Object to certain types of processing
• Withdraw consent for marketing at any time
• Request a copy of your personal information

To exercise any of these rights, please contact us using the email address below.

Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Rock Paper Soul

61 Bridge Street
Kington
HR5 3DJ
United Kingdom

Email:
vikki@rockpapersoul.co.uk

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or website functionality.

Any updates will be published on this page together with the revised date at the top of the policy.